RETURNS OR EXCHANGES

Thank you for choosing textileboq.com! We want you to be satisfied with your women's lingerie and sleepwear purchase. If you're not completely satisfied with your order, we offer a simple and easy return and exchange policy to ensure a hassle-free shopping experience. Please carefully review the return and exchange policy below after purchasing to ensure a smooth return or exchange process.

1. Return and Exchange Terms
Returns: If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.
Exchanges: If you require an exchange (for example, size or style), you may also request an exchange within 30 days of receiving your item.
Item Condition: Returns and exchanges must meet the following requirements:
Unused and free of visible signs of wear, stains, perfume, or washing.
Original packaging and tags intact (if applicable).
We do not accept returns or exchanges for lingerie that has been tried on or opened (unless there is a quality issue).
We reserve the right to review returned items and may deny returns or exchanges if the item does not meet return or exchange requirements.

2. How do I request a return or exchange?
Apply Online: Log in to your account, go to "My Orders," select the item you wish to return, and submit your return request. You will be prompted to provide a reason for your return.
Contact Customer Service: If you do not have an account or are experiencing issues, you can also contact our customer service team by phone and they will assist you.

3. Return/Exchange Process
Step 1: Submit your return request and obtain authorization. You will receive a return authorization notification and detailed return instructions.
Step 2: Repackage the item and attach the return form, ensuring that the item and all accessories are intact.
Step 3: Return the item using the appropriate shipping method according to the instructions in the return authorization email. We recommend using a tracked shipping service to ensure safe delivery.
Step 4: Upon receipt and inspection of the returned item, we will process your refund or exchange.
Please note that you will be responsible for return shipping costs (unless the item is defective). We recommend that you retain the shipping tracking number to track your return.

4. Refund Processing
Refund Method: We will process a refund after we receive the returned item and confirm that it meets the return requirements. Refunds will be made through the original method of payment and are typically processed within 7-10 business days.
Refund Time: Refunds will be credited to your original payment method (e.g., credit card, PayPal, etc.). The exact time it takes to arrive depends on your payment method and may take 3-7 business days.
If the returned item has a quality issue or we sent the wrong item, you will not be charged for return shipping.

5. Return and Exchange Fees
Return Shipping: If the reason for the return is personal (e.g., you don't like the style or the wrong size), you will be responsible for the return shipping. You may use any carrier to return the item, but please ensure you use a reliable method and purchase insurance to protect the package from loss.
Free Returns: If the item has a quality issue or we sent the wrong item, we will cover the return shipping and you will not be charged for the return.

6. Non-Returnable Items
The following items are not returnable:
Underwear and other intimate wear items are not returnable unless there is a quality issue. Special offer or clearance items (unless there are quality issues).

Please carefully confirm your selected items before purchasing. If you are unsure, please contact our customer service team for more information.

7. Exchange Policy

Exchange Process: If you choose to exchange an item, please submit an exchange request and follow the return process above. We will do our best to ensure your preferred size or style is in stock, but availability may affect exchange availability.

Exchange Shipping: You are responsible for shipping costs for exchanged items unless there is a quality issue or we sent the wrong item.

8. Refund/Return/Exchange Issues

Processing Time: All return and exchange requests will be processed within 7-10 business days of receiving the item. If there are any delays in the return or exchange process, we will notify you immediately.

Product Quality Issues: If the item you received has a quality issue (such as damage, stains, missing accessories, etc.), please contact our customer service team immediately. We will provide a full refund or exchange and cover the return shipping costs.

9. How can I avoid return and exchange issues?
To avoid returns or exchanges, please be sure to review the product details before purchasing. If you are unsure about the size or style, you can contact customer service for advice. We want to ensure that every item you purchase meets your needs and expectations.