FAQ

Welcome to the textileboq.com FAQ! We've compiled some frequently asked questions to help you quickly find the information you need. If you have any further questions, please feel free to contact our customer service team.

1. How do I place an order?
Purchasing on our website is simple:
Browse our underwear and sleepwear collection and select the items you like.
Select the appropriate size and color (if applicable) and click "Add to Cart."
Review your shopping cart and click "Checkout."
Provide shipping information and payment method.
Submit your order and complete payment.
Your order will be processed once confirmed, and you will receive an order confirmation email.

2. How do I know what size I should choose?
If you're unsure of your size, here are some suggestions:
For underwear: Measure your bust, underbust, and other measurements to find the corresponding size.
For sleepwear: Based on your typical size, we recommend choosing your standard size.
If you still have questions, please contact our customer service and we will provide sizing recommendations based on your needs.

3. How do I modify or cancel my order?
Once you submit your order and complete payment, we'll begin processing it immediately. Due to our processing speed, modifying or canceling your order may be difficult. If you need to change your order, please contact our customer service team as soon as possible to explain the changes you need, and we'll do our best to accommodate you.
If your order has already shipped, you can't change or cancel it, but you can request a return according to our return policy.

4. What payment methods are available?
We accept a variety of payment methods, including:
Credit cards: Visa, MasterCard, American Express, etc.
Debit cards
PayPal
Apple Pay
All payment information is processed through a secure payment gateway to ensure your data is secure.

5. Can I use a promotional code?
Yes! During checkout, if you have a valid promotional code, simply enter it on the order page and the discount will be automatically calculated. Each promotional code may have certain conditions (such as a minimum order amount and expiration date). Please read the relevant information carefully.

6. How can I check my order status?
You can check the status of your order in the following ways:
Log in to your account and click "My Orders" to view order details. If you don't have an account, you can check your order status using the tracking link in the order confirmation email.
You can also track your order directly by visiting the shipping company's website using the tracking number we provide.

7. How do I return or exchange an item?
If you are not satisfied with your purchase, you can return or exchange it according to our return policy. Returns and exchanges require the item to be unused and in its original packaging, and must be made within 30 days of purchase.
Return steps:
Log in to your account and find your order details.
Submit a return request and select the reason for your return.
Ship the item back to our warehouse according to the return instructions.
Once your return is completed, we will process a refund after we receive the item and confirm it meets the return requirements.

8. How do you ensure the security of my personal information?
We take your privacy seriously and use the highest level of encryption, such as SSL, to protect your payment information and personal data. We promise not to sell your personal information to third parties, and we will only use your information to process your order, provide customer service, and improve your shopping experience.

9. Why didn't my order arrive?
If your order is delayed, it could be due to several reasons:
Shipping Delays: Weather, holidays, or shipping issues can cause delays.
Address Issues: Ensure the address you provide is correct; any incorrect address may result in delivery delays.
Payment Issues: If your payment isn't successfully processed, your order may be canceled or delayed.
If you encounter any issues, please contact our Customer Service team, and we'll help you track your order.